Terms of service

These General Contracting Conditions (hereinafter, General Conditions) regulate the process of buying and selling the products offered by CALZADOS ZEL´S, SLin the catalog available on its website www.fabiolas.es.

The General Conditions bind CALZADOS ZEL´S, SL, and the buyer (Client), granting them a series of rights and obligations, from the moment they place and accept an order through this pageThey are mandatory and are known to both parties, so their acceptance is essential to be able to formalize an order.Therefore, the Client must carefully read these conditions.

The headings of the different clauses are only informative, and will not affect, qualify or expand the interpretation of the General Conditions.

These General Conditions will be regulated by the provisions of current legal regulations.



CALZADOS ZEL´S, SLowns the website www.fabiolas.es


Registered office:Polígono El Roturo 5, 26511, El Villar de Arnedo.

Mercantile Registry of La Rioja, Volume 379, Book 19, Folio 117, Page LO-4602

CIF .:B-26234401


  • email:info@fabiolas.es
  • phone:941 159 140
  • from 08:00-13:00 and 15:00-18:00


Any User of the website www.fabiolas.es who places an order and accepts it at the time of its completion will be considered a Client.

The Client must register as such and provide the following information in order to place the order:name and surname or company name, CIF/NIF/DNI, invoice address, delivery address and contact telephone number.

These data will be processed in accordance with the provisions of the"Legal Notice"and in the"Privacy Policy"section.


Regulate the sale of the products offered by CALZADOS ZEL´S, SLon its Website by the Client.


Each product has a file containing its description and its sales price with VAT.

The final purchase price of a product or its shipping costs may vary depending on the destination region of the product, or the payment method, since it depends on the geographical area where it is sent, the costs may vary.In any case, as the customer indicates the delivery address and the payment method, the page will offer the exact price of the products at all times.Always before confirming an order, the customer will be fully informed of all existing costs and exact prices.

The final price of the products is the one that appears on the website at the time of ordering, once a payment method and place of delivery have been established.

On the other hand, sales made by natural or legal persons domiciled in any of the EU countries will be subject to VAT.Purchases made by VAT taxpayers established in any of the EU countries will be exempt when they previously send and by any written means a copy of a Tax Identification NumberPurchases made by individuals, both natural and legal, resident in countries that are not members of the European Union, the Canary Islands or Ceuta or Melilla will be exempt from VAT:Any customs expenses that may accrue for the transport of products from the country of origin to the destination will be borne by the Client if the opposite has not been agreed.


It occurs at the moment in which the Client gives his express consent to the order placed, and after the acceptance of the General Conditions.

At the time of activating the order, the client formalizes a purchase contract for the selected product with CALZADOS ZEL´S, SLacquiring the rights and commitments established in the applicable regulations and those set forth in these general contracting conditions.


The fact that the order is placed means that the product is reserved; The moment the payment is made is when the purchase materializes.

In the event that you make the payment by visa card and at that time that product is not in stock, we will contact you to inform you of the situation and inform you of the next availability of the product or, where appropriate, to proceed with the cancellation of the order and its corresponding refund of the amount

CALZADOS ZEL´S, SLwill make available to the client different secure payment methods, among which are:

  • Payment by transfer or deposit account
  • Payment by visa/master card
  • Pay-Pal systemFor more information about payment through this system, go to https://www.paypal.com/es/home

CALZADOS ZEL´S, SLYou can expand or reduce the number of payment methods at any time.

The customer will select the payment method chosen from those available at the time of purchase.

onePayment by credit card:
The customer can choose to pay by credit card, performing the operation at the time of orderOnly Visa and Mastercard protected by Verified Visa are acceptedIf the customer's card is not registered by Verified, they should check with their bank or savings bank to register it.
twoWire transfer
You can make the payment by bank transfer, in the current account whose details appear belowIn this case the process is slower, so we ask that when you make the transfer it is convenient that in the concept you indicate the name of the person who placed the order or the number of the sameTo speed up the process, do not forget to send us the receipt of the payment via email to info@fabiolas.es and we will immediately send you the reconfirmation in an e-mailOnce the transfer details have been verified with our bank, the order will be sent.
  • Entity:BANKINTER
  • Account number:ES24 0128 0440 5605 0241 7985
3Pay-pal system:
For more information about payment through this system, access the following link:https://www.paypal.com/es/home


The delivery times of the orders depend on the availability of the product or products that compose them.In the event that the product is in stock, the orders will be delivered within 24 hours from the formalization of the order (business day)It may happen that the selected product is not in stock at that timeIn this case, our customer service will contact the customer to inform him of this circumstance and proceed to confirm the date of service, change or cancellation of the order.

However, the delay in delivery will not imply any compensation and will only empower the Customer to cancel the order when the circumstances described in the 'CANCELLATION OF ORDERS' section of these conditions arise.Any penalty clause for delay introduced by the Client in his order is without effect.Both parties expressly exclude the exercise of any claim for loss of profit.

Orders will be delivered by Correos (Spain) and DHL (other countries) at the delivery address indicated by the Customer and to the person who has established themselves as the recipient.These data will be consigned on the delivery note of the transport company, which will also indicate the number of packages of the shipment, the total weight, the order number and the refund (only in cases of orders placed in the payment method against refund).

In addition to the delivery note, a purchase invoice will be delivered to the Customer with each order, either within the shipping packaging, or together with the product sent.In some cases, it will be sent via email or by regular mail.

If the invoice is missing, the Client may request it by email to the address info@fabiolas.es, indicating the name of the owner of the invoice and the order number, and it will be sent to the invoice address by ordinary mail or email .

* AUGUST:No shipments are made from August 5 to 16, so if you place an order, your Fabiolas will be delivered from Monday, August 19.


The legal framework of guarantee (RD 1/2007 by which the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws is approved) aims to provide the Client with different options to demand sanitation when the good acquired is not in accordance with the contract, giving you the option to demand the repair or replacement of the good, unless this is impossible or disproportionateWhen the repair or replacement is not possible or is unsuccessful, the consumer may demand a price reduction or the termination of the contract.A period of two years is recognized from the moment of purchase so that the Client can make these rights effective (provided that the product has manufacturing defects and not due to mere wear and tear) and a period of three years, also counted from the moment of purchase, so that you can exercise, where appropriate, the appropriate legal actionsIn any case, the warranty of the brand or manufacturer will apply.

By virtue of this, CALZADOS ZEL´S, SLwill respond to the Client for any lack of conformity that exists at the time of delivery of the products of the order, understanding these as physical goods intended for private consumption.

To be able to face this guarantee, the Client must contact CALZADOS ZEL´S, SL, by email to the address info@fabiolas.es in which they will indicate:name of the order holder, order number, number invoice and cause of non-conformity.

Warranty cases will not be accepted when the products have been used improperly or not in accordance with their characteristics by the Customer.

For all aspects of the commercial guarantee referred to in article 123 of Royal Decree 1/2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, the following will apply. contained in Law 7/1996, of January 15, on the Regulation of Retail Trade.



The Client is granted the right to withdraw from the order, (return the order) within 14 calendar days from receipt of the order, as stated in article 71 of Royal Legislative Decree 1/2007, of November 16, by which the revised text of the General Law for the Defense of Consumers and Users and other complementary laws is approved.

To do this, you must contact via email with the address info@fabiolas.es (within that period of 14 days) commenting on the reasons for the return and indicating an address where the transport company can go to collect the merchandise.

Outside of this period, order revocations will not be accepted, nor will orders for the supply of goods made according to the Customer's specifications or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, etcthat had been unsealed and/or used by the Client.

The Client must notify his withdrawal to CALZADOS ZEL´S, SLvia email within that 14-day periodIn this way, the Customer can be informed of the procedure for returning the order (return number, shipping method and delivery address).

To proceed with the exchange or return, the products must be in the same conditions in which you received them, with the original packaging and cannot have been used.

Returns in Calzados Zel's are freeHowever, returns that occur from outside the peninsula transport are at the customer's expense, both the return shipment and the new shipment of the package.


The exchange of articles can only be made for a different size, or for the same size in case of defective article, and they will be subject to availability in our warehouses.If you wish to exchange for a different model, please return the purchased item (s) and place a new order.


The Client can at any time cancel an order, but depending on the circumstances, this cancellation can be understood as unilateral by the Client (with expenses for the Client) or by mutual agreement of the parties (without expenses for the Client).

The Client will have the right to cancel their order, and CALZADOS ZEL´S, SLwill give its consent to said cancellation, understanding therefore as a cancellation by mutual agreement and there is no commitment or penalty for the Client when:

a) The estimated delivery time of the merchandise has been exceeded without it having been delivered to the Customer.

b) When a product is definitely out of stock, at which point CALZADOS ZEL´S, SLwill contact the Client to inform him.

In these cases, the only way to cancel the order is by sending an email to info@fabiolas.es requesting the cancellation of the order, indicating the reasonsCALZADOS ZEL´S, SL, will carry out the necessary checks and in the case of the circumstances described, CALZADOS ZEL´S, SLwill agree to the cancellation of the order, with no commitment or penalty for the customer.


For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, it will be understood as the address of CALZADOS ZEL´S, SLthe one indicated in these General Conditions.


Even if the invalidity or unenforceability of a clause of this contract or one of its parts is issued, the rest of the clauses or its parts will continue to be valid and have value.


These General Conditions are governed by current Spanish regulations, and specifically by:Civil Code, Royal Decree 1/2007, which approves the Consolidated Text of the General Law for the defense of Consumers and Users and other complementary laws, Law 7/98 of April 13 on General Contracting Conditions, Law 7/96 of January 15 on Retail Trade, Directive 2000/31 CE of the European Parliament and of the Council of June 8, Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, and the regulations that develop them.


In accordance with Law 5/2013, of April 12, for the defense of consumers in the Autonomous Community of La Rioja, there are claim forms available to our Clients at the offices of CALZADOS ZEL´S, SL